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New RMA

New RMA is the process of inputting a new Return Merchandise Authorization (RMA) in the ISI OD program.

Step-by-Step Instructions

  1. Begin by selecting the PO’s tab from the ISI OD window.
  2. Click on the NEW RMA icon.
    • This opens the NEW RMA window
  3. In the VENDOR line input V100 for the ISI main plant and hit enter.
  4. In the SHIP TO line enter V100 for the ISI main plant and hit enter.
  5. Input your initials in the ORDER BY field and hit enter.
  6. The FREIGHT line is populated with FOB Destination. Hit enter.
  7. Input the shipping carrier in the SHIP VIA field and hit enter.
  8. The ORDER DATE is auto-populated. Hit enter.
  9. Input the SHIP DATE and hit enter.
  10. Input the product CODE for the return material and hit enter.
    • This auto-populates the PART # and DESCRIPTION fields for this material.
  11. Hit enter 2 times and input the number of containers returning in the QTY section and hit enter.
  12. Input the container type in the PKG field and hit enter.
  13. Input the total LBS being returned and hit enter.
  14. Repeat steps 10-13 until all the material needed is added to the RMA.
  15. Once all ink is entered, add any SPECIAL INSTRUCTIONS or CUSTOMER NOTES.
  16. PRINT a hard copy.
  17. Click the PRINT tab again and change the dropdown menu at the bottom of the window to SEND IN MAIL.
    • This opens an email window with the RMA attached.
  18. In the TO field enter orderdesk@inksystems.com
  19. Input the RMA number into the SUBJECT field and hit enter.
  20. Add a friendly message in the body with any needed information and hit SEND.
  21. Close the RMA so it is catalogued digitally.